Job Description
Join Columbus Customer Alliance's exclusive hiring event for dynamic Customer Service Representatives! We're seeking passionate professionals to deliver exceptional experiences at our state-of-the-art downtown facility. Enjoy competitive pay, comprehensive benefits, and rapid career advancement in a collaborative environment. Perfect for those ready to make an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams for complex problem resolution
- Meet/exceed customer satisfaction and productivity metrics
- Participate in ongoing training for product updates
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and documentation accuracy
- Available for flexible shifts including evenings/weekends
- Valid Ohio driver's license for occasional off-site meetings