Job Description
Join the Apex Support Solutions Team
Are you a problem-solver who thrives on helping others? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our growing team in Columbus, Ohio. We are committed to providing world-class support and are seeking individuals who share our passion for excellence.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer a collaborative work environment, competitive benefits, and opportunities for career advancement.
Why Join Us?
- Competitive Pay: $16.00 - $20.00 per hour.
- Growth Opportunities: Clear pathways for internal promotion.
- Modern Tools: Access to top-tier CRM and communication software.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve customer issues and complaints by investigating problems, identifying root causes, and implementing effective solutions.
- Process customer orders, returns, and exchanges accurately while maintaining high data integrity standards.
- Document all customer interactions and account updates within our CRM system (Salesforce/Zendesk).
- Collaborate with cross-functional teams (Sales, Technical Support) to ensure a seamless customer journey.
- Identify opportunities to upsell products or services to existing customers when appropriate.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of experience in a customer service or call center environment preferred.
- Excellent verbal and written communication skills with the ability to convey complex information simply.
- Strong problem-solving skills and the ability to remain calm and professional under pressure.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Must be authorized to work in the United States.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve customer issues and complaints by investigating problems, identifying root causes, and implementing effective solutions.
- Process customer orders, returns, and exchanges accurately while maintaining high data integrity standards.
- Document all customer interactions and account updates within our CRM system (Salesforce/Zendesk).
- Collaborate with cross-functional teams (Sales, Technical Support) to ensure a seamless customer journey.
- Identify opportunities to upsell products or services to existing customers when appropriate.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of experience in a customer service or call center environment preferred.
- Excellent verbal and written communication skills with the ability to convey complex information simply.
- Strong problem-solving skills and the ability to remain calm and professional under pressure.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Must be authorized to work in the United States.