Job Description
Are you a people person looking for a rewarding career?
Apex Talent Solutions is hosting a Hiring Event in Columbus, OH and we are looking for enthusiastic Customer Service Representatives to join our team. This is your chance to meet our hiring managers face-to-face, get hired on the spot, and start a new career path immediately.
Why You Should Apply:
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Fast-Track Hiring: Interviews conducted during our special Hiring Event.
- Comprehensive Training: No experience needed? No problem. We provide full training.
- Health & Benefits: Medical, dental, and vision insurance for full-time employees.
- Professional Growth: Clear pathways for advancement within the organization.
Join a company that values your input and invests in your future. Walk-ins are welcome, but we recommend applying online to secure your spot.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process orders, returns, exchanges, and refunds accurately and in a timely manner.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with the sales and technical teams to ensure customer needs are met.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, high-volume environment.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Must be available to work flexible shifts, including evenings and weekends.