Job Description
Join Memphis Call Centers Inc. and transform your career with daily pay and comprehensive paid training! We're seeking motivated Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive hourly wages, flexible scheduling, and the opportunity to grow within our award-winning team.
What You'll Receive:
- Same-day pay options
- 5-day paid training program
- Health benefits and 401(k) matching
- Performance-based bonuses
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service protocols
- Adhere to PCI compliance and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Basic computer proficiency (Windows, email, browsers)
- Ability to type 25+ WPM
- Flexible availability including evenings/weekends
- Pass background/drug screening
- No experience required - paid training provided!