Job Description
Join our dynamic team as a Customer Service Representative in Milwaukee, WI! We're seeking passionate individuals to deliver exceptional support while enjoying the flexibility of daily pay. This full-time role offers immediate start and career growth opportunities in a fast-paced environment. Benefit from comprehensive training, modern tools, and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C/B2B
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-volume environments
- Basic technical troubleshooting knowledge
- Positive attitude and adaptability to change
- Must pass background check and drug screening