Job Description
Join our award-winning team as a Customer Service Representative in Louisville, KY! We're hiring motivated professionals to deliver exceptional support while enjoying the flexibility of daily pay and comprehensive paid training. No experience needed – we provide all the tools you need to succeed in this rewarding role.
At Premier Support Solutions, we value our employees with competitive compensation, career advancement opportunities, and a supportive work culture. If you're passionate about helping others and want financial stability with next-day pay, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (entry-level welcomed)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Passion for delivering outstanding customer experiences