Job Description
Join our dynamic team in Raleigh, NC and transform your career with daily pay and immediate start opportunities! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse client base. Enjoy the flexibility of getting paid daily while growing professionally in a supportive environment. If you thrive in fast-paced settings and value work-life balance, this role is your gateway to success.
Why Choose Us?
• Same-day pay through our proprietary platform
• Comprehensive training and career advancement paths
• Health benefits and retirement plans (after 90 days)
• Modern, collaborative workspace in downtown Raleigh
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Process orders, returns, and exchanges with 99% accuracy
- Collaborate with cross-functional teams to resolve escalations
- Maintain detailed customer records and update CRM in real-time
- Meet/exceed KPIs: average handle time (AHT), first-call resolution (FCR)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Basic technical troubleshooting abilities
- Positive attitude with conflict resolution expertise