Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate individuals to provide exceptional customer support while building meaningful relationships with clients in Sacramento. This hybrid role combines in-office collaboration with remote work options, offering unmatched work-life balance.
Why Join Us? • Same-day pay through our proprietary platform • Comprehensive benefits package • Career advancement opportunities • Positive, supportive team environment • Modern downtown Sacramento location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities for premium services
- Participate in weekly training sessions and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or retail setting
- Proficient with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Strong typing speed (40+ WPM) and multitasking ability
- Passion for helping others and building rapport