Job Description
Join FlexiPay Solutions and transform your career with our revolutionary daily pay program! As a Customer Service Representative, you'll deliver exceptional support while enjoying the flexibility of remote work. We're seeking dedicated professionals in Sacramento and North Carolina to join our dynamic team and experience the freedom of getting paid daily for your hard work.
Our cutting-edge platform combines competitive compensation with work-life balance, making us a top choice for modern professionals. If you're passionate about customer success and want to break free from traditional pay cycles, this is your opportunity to thrive in a supportive, results-driven environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service concerns using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations within SLAs
- Identify upsell opportunities and cross-reference customer needs with service packages
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Participate in ongoing training to master product knowledge and communication techniques
Qualifications
- 2+ years of customer service experience in call center or remote environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with empathetic approach
- High-speed internet connection and quiet home office setup
- Ability to work independently while maintaining team collaboration standards
- Flexible schedule availability including evenings and weekends
- Valid US work authorization and reliable transportation for occasional on-site meetings
- Experience with payment processing systems or fintech is highly desirable