Job Description
Join ConnectCare Solutions and transform your career with our award-winning Customer Service team! We're seeking empathetic and motivated individuals to deliver exceptional support while enjoying the flexibility of daily pay. No experience needed – we provide comprehensive paid training to set you up for success. As a cornerstone of our Oakland-based operations, you'll gain valuable skills in conflict resolution, CRM systems, and client relationship management. Enjoy competitive compensation, performance bonuses, and a supportive culture that prioritizes work-life balance.
What We Offer:
• Same-day pay via our mobile app
• 100% paid training program
• Health benefits after 60 days
• Career advancement opportunities
• Modern downtown Oakland workspace
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues using Salesforce CRM
- Document interactions in compliance with company standards
- Collaborate with technical teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly coaching and skill-building sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (new grads welcome)
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible schedule including evenings/weekends
- Passion for helping others and problem-solving
- Must pass background check and drug screening