Job Description
Join our dynamic team as a Customer Service Representative and enjoy the flexibility of daily pay! We're seeking energetic professionals in Fresno to deliver exceptional support to our valued clients. This contract role offers immediate start opportunities with competitive compensation and a supportive work environment. If you thrive in fast-paced settings and possess strong communication skills, apply today to start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and maintain accurate case records
- Collaborate with team members to escalate complex concerns
- Meet daily performance metrics for response time and resolution
- Provide product knowledge and upsell opportunities when applicable
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in CRM software and MS Office Suite
- Ability to multitask in high-volume environments
- Positive attitude with conflict resolution expertise
- Reliable transportation to Fresno office
- Availability for flexible shifts including weekends