Job Description
Join our elite customer service team and experience the future of payroll with daily pay! We're seeking passionate Customer Service Representatives in Tampa, FL to deliver exceptional support while enjoying the flexibility of same-day earnings. This contract role offers competitive pay, comprehensive training, and a dynamic work environment where your impact is recognized daily.
At DailyPay Solutions, we value your time and expertise. Our innovative daily pay platform empowers you to access your earnings immediately after each shift, eliminating traditional payroll delays. If you thrive in fast-paced settings and excel at problem-solving, this opportunity is your gateway to financial freedom and professional growth.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues with 95% first-contact resolution rate
- Process same-day payment requests through our proprietary daily pay system
- Document interactions accurately in CRM platforms while maintaining HIPAA compliance
- Collaborate with cross-functional teams to improve service protocols
- Meet/exceed KPIs including average handle time and customer satisfaction scores
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexibility to work rotating shifts including weekends
- Valid Florida driver's license and reliable transportation
- High school diploma or equivalent (college degree preferred)