Job Description
Join our award-winning team as a Customer Service Representative and enjoy the freedom of daily pay! We're seeking empathetic communicators to deliver exceptional support for a leading e-commerce brand. This remote-ready position offers immediate start and career growth opportunities in Raleigh's thriving tech corridor.
Why Nexus? • Daily pay via debit card • Flexible scheduling • Comprehensive training • Performance bonuses • Health benefits eligibility after 90 days
Responsibilities
- Resolve customer inquiries across email, chat, and phone channels
- Process returns, exchanges, and refunds with precision
- Document interactions using Salesforce CRM
- Collaborate with tech team to escalate complex issues
- Maintain 95% customer satisfaction score
- Meet 30+ calls/hour performance benchmarks
- Participate in weekly product knowledge sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM
- Type 45+ WPM with 98% accuracy
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to work 8am-5pm EST shifts