Job Description
Join Tampa Solutions Group and experience the future of work with daily pay! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients. Enjoy competitive hourly rates, comprehensive benefits, and the flexibility of same-day pay through our partnership with DailyPay. No more waiting for payday – get paid instantly for your hard work!
As a key member of our client success team, you'll resolve inquiries, build lasting relationships, and contribute to our 98% customer satisfaction rate. We provide paid training, career advancement opportunities, and a collaborative environment where your voice matters. Apply today and start earning tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Meet/exceed performance metrics: 25+ calls/day, 90% CSAT, <120s AHT
- Collaborate with technical teams to resolve complex escalations
- Participate in weekly training sessions on new products/processes
- Identify upsell opportunities and cross-sell relevant services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with CRM systems (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital/voice channels
- Must pass background check and drug screening
- Available for flexible shifts including weekends/holidays
- Spanish bilingual skills highly valued