Job Description
Join ConnectCare Solutions as a Customer Service Representative and transform your career with our revolutionary daily pay program! We're seeking empathetic professionals to deliver exceptional support while enjoying financial flexibility. Work remotely from Jacksonville, FL or Georgia with no commute hassles. Our award-winning team provides industry-leading training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and the freedom to get paid daily through our instant pay platform. Make a real impact while achieving work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with billing and technical teams for complex issue resolution
- Meet daily performance metrics (30+ calls, 95% quality score)
- Participate in weekly training sessions for product updates
Qualifications
- Minimum 1 year customer service experience in B2C environment
- Proficiency with CRM tools (Salesforce, Zendesk, or similar)
- Exceptional communication and conflict resolution skills
- High-speed home internet and quiet workspace
- Ability to work flexible shifts including weekends
- Type 45+ WPM with 98% accuracy
- Valid US work authorization and background clearance