Job Description
Unlock Financial Freedom with Daily Pay! Join Our Nashville Customer Service Team
Experience the power of instant compensation as a Customer Service Representative with Premiere Support Solutions. We're revolutionizing payroll with same-day pay options while delivering exceptional service to Fortune 500 clients. Our Nashville-based team thrives in a dynamic, tech-forward environment where your contributions are recognized immediately.
Why This Role is Exceptional:
- Daily pay option - access your earnings every single day
- Comprehensive benefits package (health/dental/vision)
- Career advancement pathways with quarterly promotions
- Hybrid work model (3 days remote/2 days office)
- Performance-based quarterly bonuses up to $3,000
Responsibilities
- Deliver exceptional customer experiences across phone, email, and chat channels
- Resolve complex billing and technical issues with first-call resolution
- Maintain detailed customer records in CRM systems with 99.8% accuracy
- Collaborate with technical teams to escalate unresolved issues
- Meet/exceed KPIs including CSAT scores and resolution times
- Participate in bi-weekly training on new products and processes
Qualifications
- Minimum 2 years B2B customer service experience
- Proficiency with Salesforce and Zendesk platforms
- Exceptional communication skills with neutral accent
- Ability to type 45+ WPM with 98% accuracy
- Strong problem-solving abilities in high-pressure scenarios
- Available for flexible shifts (including weekends)
- Valid US work authorization