Job Description
Join ConnectCare Solutions as a Customer Service Representative in San Jose and enjoy the flexibility of daily pay plus comprehensive paid training! We're expanding our team to deliver exceptional support to our diverse clientele. This role offers stability with competitive compensation and growth opportunities within our nationally recognized organization.
While this position is based in San Jose, we're also hiring for similar roles in Illinois—perfect for those seeking relocation or multi-state career options. Our paid training program ensures you'll master industry-leading tools and techniques from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce while maintaining HIPAA compliance standards
- Collaborate with support teams to deliver seamless omnichannel experiences
- Meet/exceed KPIs including CSAT scores, resolution rates, and first-contact resolution
- Proactively identify upsell opportunities for service enhancements
- Participate in continuous improvement initiatives for service workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B or healthcare sectors
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication in English and Spanish (bilingual required)
- Ability to navigate multiple systems simultaneously under time constraints
- Strong problem-solving skills with empathy-driven approach
- Willingness to complete 2-week paid training program (40 hours/week)