Job Description
Join our dynamic team as a Customer Service Representative and experience the freedom of daily pay! We're seeking motivated professionals to deliver exceptional support to clients across multiple channels. Enjoy competitive compensation, comprehensive training, and a supportive work environment in Detroit's thriving business district. Immediate openings available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask while maintaining attention to detail
- Positive attitude and problem-solving mindset