Job Description
Are you looking for a career that offers flexibility, competitive pay, and immediate impact? Apex Contact Solutions is hosting a Hiring Event in Virginia Beach, VA, and we are looking for driven individuals to join our elite customer service team. We specialize in providing top-tier support for Fortune 500 clients and pride ourselves on a culture of excellence and daily growth.
Why Choose Us?
- Daily Pay Option: Get paid the very same day you work with our instant pay feature.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance available from day one.
- Professional Development: Clear pathways for advancement into team lead and management roles.
Join us and transform your career today. We are interviewing on-site at our Virginia Beach location.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and account information in CRM systems.
- Collaborate with team leads to identify trends and improve service quality.
- Adhere to all company policies, scripts, and quality assurance standards.
- Maintain a positive and professional demeanor in a fast-paced, team-oriented environment.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a customer service or call center role is preferred but not mandatory.
- Strong verbal communication skills with the ability to listen actively and speak clearly.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must pass a background check and drug screening.