Job Description
Join our award-winning team as a Customer Service Representative in the vibrant heart of New York City! Enjoy the freedom of daily pay and make an immediate impact while serving diverse clients. We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments. This role offers competitive compensation, flexible scheduling, and comprehensive training to accelerate your career growth.
At DailyPay Solutions, we believe your hard work deserves immediate recognition. As a CSR, you'll be the voice of our brand, delivering exceptional service that turns customers into advocates. Our culture values innovation, inclusivity, and work-life balance, making us a top employer in NYC's service industry.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat channels
- Resolve billing inquiries, technical issues, and service complaints within SLA targets
- Utilize CRM systems to document interactions and maintain accurate case records
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing product knowledge training to maintain service excellence
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with fluency in English (Spanish bilingual a plus)
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent (college degree preferred)
- Reliable transportation to Manhattan office for in-person shifts
- Pass background check and drug screening as per company policy