Job Description
Join Tampa Connect Solutions and transform your career with daily pay opportunities and comprehensive paid training! We're seeking motivated Customer Service Representatives to join our dynamic team in Tampa, FL. No experience required—just bring your positive attitude and dedication to excellence.
Why Work With Us?
- Daily Pay: Get paid faster with our daily payroll option
- Paid Training: 2-week intensive training program with certification
- Benefits: Health, dental, vision, and retirement plans
- Growth: Clear career advancement paths
- Support: Mentorship and ongoing development
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs (call quality, resolution time, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Clear criminal background check
- Reliable transportation to our Tampa facility
- Basic computer literacy and typing skills (25+ WPM)
- Strong communication and problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Passion for customer advocacy