Job Description
Join our dynamic team as a Customer Service Representative in Austin, TX and enjoy the flexibility of daily pay with paid training! We're seeking empathetic professionals to deliver exceptional customer experiences while advancing their careers in a supportive environment. This role offers immediate compensation, comprehensive benefits, and growth opportunities within a rapidly expanding company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed KPIs for call quality, resolution time, and first-contact resolution
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Strong conflict resolution and multitasking abilities
- Excellent written/verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening