Job Description
Are you looking for a job that pays you every day? Apex Customer Solutions is expanding and is currently hiring Customer Service Representatives for roles in Boston, MA and Virginia. We are proud to offer paid training for all new hires, meaning you can start your career without any previous experience.
We are committed to supporting our team members with a comprehensive benefits package, including health insurance, paid time off, and clear pathways for career advancement. Join a team that values your time and provides the tools you need to succeed.
Why Apply With Us?
- Daily Pay: Get paid immediately after your shift with our daily pay feature.
- Paid Training: No experience needed; we teach you everything you need to know.
- Flexible Schedules: Choose from a variety of shifts to fit your lifestyle.
- Remote & On-Site Options: Work from home in Virginia or join our office in Boston.
Responsibilities
- Answer inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Provide accurate information regarding products, services, and billing statements.
- Document all interactions accurately in the CRM system.
- Identify upsell opportunities and promote company services.
- Collaborate with the team to meet daily performance and quality metrics.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving abilities and a customer-first attitude.
- Reliable internet connection (essential for Virginia remote positions).