Job Description
Join our award-winning customer service team in Oakland and experience financial freedom with daily pay! We're seeking passionate individuals to deliver exceptional support while enjoying immediate compensation. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy flexible scheduling, performance bonuses, and a supportive environment where your growth is prioritized.
Why Choose Us?
- Daily pay option – Get paid the next business day!
- Free paid training program
- Health benefits & retirement plans
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls and inquiries
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Upsell products/services when appropriate
- Maintain compliance with company policies
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Empathetic and patient demeanor
- Reliable high-speed internet connection
- Flexible availability (evenings/weekends required)