Job Description
Join our award-winning team as a Customer Service Representative and enjoy the flexibility of working from home with daily pay options! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. This remote contract position offers competitive compensation, comprehensive training, and a supportive virtual environment. Open to candidates in Jacksonville, FL and Georgia.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with precision
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High-speed internet connection and dedicated workspace
- Type 45+ WPM with strong attention to detail
- Ability to work independently with minimal supervision
- Availability to work flexible shifts including weekends