Job Description
Join our award-winning team as a Customer Service Representative in Dallas! We're seeking compassionate professionals to deliver exceptional support to our local community. With comprehensive paid training and career advancement opportunities, this is your chance to build a fulfilling career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today to become part of Dallas's premier customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Bilingual English/Spanish speakers highly valued
- Passion for helping others and Dallas community