Job Description
Join our dynamic team at Detroit Customer Service Hub! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional customer experiences. As a cornerstone of Detroit's business community, we offer competitive compensation, comprehensive benefits, and growth opportunities. Our modern downtown office provides a collaborative environment where your voice matters. If you thrive in fast-paced settings and want to make a tangible impact on local businesses, this is your moment to shine.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with cross-functional teams to escalate complex cases
- Maintain performance metrics including CSAT and first-call resolution rates
- Participate in ongoing product training to enhance service quality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail or tech support
- Proficiency with Microsoft Office Suite and CRM tools
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Flexibility to work weekends and holidays during peak seasons
- Valid Michigan driver's license (for occasional off-site client visits)