Job Description
Join our award-winning customer experience team as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support while launching their careers in Illinois. Enjoy comprehensive training, flexible scheduling, and rapid advancement opportunities in a dynamic, tech-forward environment. Perfect for recent graduates and career changers looking to make an immediate impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues using our proprietary CRM system
- Document interactions accurately in our case management platform
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
- Maintain compliance with industry regulations and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Available for evening/weekend shifts as needed
- Must pass background check and drug screening