Job Description
Join Florida's premier customer experience team! Sunshine Solutions Group is hosting an exclusive hiring event for motivated individuals seeking entry-level customer service careers in Orlando. No experience necessary—just a passion for helping others and a drive to succeed. Our comprehensive training program will equip you with the skills to thrive in a dynamic, supportive environment. Enjoy competitive pay, full benefits, and opportunities for rapid advancement. Apply today and transform your career!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify upsell opportunities to drive company growth
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Florida residency required