Job Description
Launch your career in customer service with Premier Solutions Group! We're seeking enthusiastic entry-level professionals to join our award-winning support team in Wichita, KS. Enjoy comprehensive training, career growth opportunities, and a collaborative work environment. Join us for our exclusive hiring event on October 15th!
Why Work With Us?
• Competitive hourly rates + performance bonuses
• Paid training and certifications
• Health benefits, 401(k), and paid time off
• Opportunities for advancement to team lead/supervisor roles
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Basic technical troubleshooting aptitude