Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in customer excellence! At Global Solutions Inc., we're committed to empowering professionals with growth opportunities and competitive benefits. Our Miami-based hiring event is your gateway to a fulfilling role where you'll make a real impact.
As a key member of our support team, you'll resolve inquiries, build lasting client relationships, and contribute to our award-winning service culture. We provide comprehensive training, career advancement paths, and a collaborative work environment that values your contributions. Don't miss this chance to join a Fortune 500 company with a passion for employee development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex customer concerns
- Meet/exceed performance metrics for response time and resolution rates
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software (training provided)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude and resilience in high-pressure situations
- Valid authorization to work in the United States