Job Description
Join Coastal Solutions Group as an Entry-Level Customer Service Representative and launch your career in a dynamic, supportive environment! We're seeking passionate individuals to deliver exceptional service to our clients across Virginia Beach and North Carolina. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a company that values your development. Our hiring event offers immediate interviews and onboarding!
Why Join Us?
- Comprehensive training program
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet and exceed performance metrics for customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support special projects and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Availability to work flexible shifts including weekends
- Positive attitude and resilience in high-pressure situations
- Valid driver's license (for occasional off-site events)