Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in sunny Austin, Texas! We're seeking passionate individuals to deliver exceptional support to our growing client base. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our supportive environment. Our Austin headquarters features modern amenities, collaborative workspaces, and a vibrant company culture focused on employee success.
Why Join Us?
• Industry-leading onboarding program
• Health benefits after 60 days
• Quarterly performance bonuses
• Professional development stipend
• Hybrid work options available
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (entry-level welcome)
- Strong written and verbal communication skills
- Proficient with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work components
- Must be authorized to work in the United States