Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking passionate entry-level professionals to deliver exceptional experiences for our clients. As a key member of our Virginia Beach team, you'll be the voice of our brand—resolving inquiries with empathy and professionalism while building lasting relationships. Enjoy competitive pay, comprehensive training, and clear career growth paths in a supportive, dynamic environment. Special hiring event on October 28th! Apply now to secure your spot.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities to enhance client retention
- Participate in weekly training sessions for skill development
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience in high-pressure situations
- Basic knowledge of retail/telecom industries preferred