Job Description
Join Coastal Connect Solutions' dynamic team as an Entry-Level Customer Service Representative! We're hosting a special hiring event for motivated individuals seeking to launch their careers in customer excellence. No experience necessary – we provide comprehensive training! Enjoy competitive pay, benefits package, and opportunities for growth in a supportive environment.
Located in the vibrant coastal city of Virginia Beach, our company values innovation, teamwork, and exceptional client experiences. If you're a people-person with a passion for problem-solving, this is your chance to shine. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to ensure seamless customer experiences
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for better service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer proficiency with typing speed of 30+ WPM
- Strong verbal communication and active listening skills
- Ability to remain calm under pressure during customer escalations
- Reliable transportation for on-site event participation
- Positive attitude with willingness to learn new systems
- Customer service mindset focused on exceeding expectations