Job Description
We are currently seeking motivated Entry Level Customer Service Representatives to join our growing team in Allentown, Pennsylvania. If you are looking for a stable career with an immediate start and no prior experience is required, this is the perfect opportunity for you.
As part of our high-volume call center operations, you will be the first point of contact for our valued clients. We pride ourselves on delivering exceptional service and are looking for individuals with a positive attitude and a willingness to learn.
Why Apply?
- Immediate Start: Begin your career within 24-48 hours of application.
- No Experience Necessary: We provide comprehensive paid training.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on performance.
Responsibilities
- Answer incoming and make outbound calls to resolve customer inquiries and issues.
- Provide accurate information regarding products and services.
- Document customer interactions and feedback in our CRM system.
- Escalate complex issues to senior management when necessary.
- Meet or exceed daily and weekly performance metrics (KPIs).
- Maintain a professional and polite demeanor in all communications.
Qualifications
- High school diploma or GED equivalent.
- Must be 18 years of age or older.
- Basic computer skills and typing proficiency.
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and computer (for remote/hybrid options).