Job Description
Launch your career with CustomerCare Solutions Inc. – Fresno's premier customer service provider! We're seeking motivated individuals for our paid training program to become Customer Service Representatives. No experience required – we'll equip you with all necessary skills to succeed in this dynamic role. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving diverse clients across multiple industries.
What You'll Gain:
- 4-week paid training program ($18/hour during training)
- Career advancement opportunities to senior roles
- Health, dental, and vision insurance
- Tuition reimbursement for further education
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats
- Resolve product/service inquiries using CRM systems
- Document interactions and update customer records
- Meet performance metrics (call quality, resolution rates)
- Collaborate with team members on complex issues
- Adhere to company policies and compliance standards
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, browsers)
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mindset
- Reliable transportation to Fresno office
- Flexible availability for rotating shifts