Job Description
Join GlobalConnect Solutions' award-winning customer service team! We're seeking passionate entry-level professionals to deliver exceptional experiences in our Washington DC and New York offices. This is your chance to launch a career in customer excellence with industry-leading training and growth opportunities. Hiring Event Details: June 15-16, 2023 | 10AM-4PM | 1200 Pennsylvania Ave NW, Washington DC What We Offer: Comprehensive onboarding, flexible scheduling, health benefits, and performance bonuses. Why GlobalConnect? Named 'Top Employer for Career Growth' by Forbes 2023. Apply today and transform your future!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy standards
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Participate in continuous improvement initiatives to enhance service quality
- Attend quarterly training sessions to develop product knowledge and soft skills
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including weekends (based on business needs)
- Valid work authorization in the United States
- Positive attitude with a customer-first mindset