Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate Customer Service Representatives for full-time positions across Georgia and Texas with comprehensive paid training. This is your opportunity to launch a rewarding career in customer support while working with industry-leading technology and a supportive team environment. Enjoy competitive pay, health benefits, and clear advancement paths.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and learning new technologies