Job Description
Join Elite Customer Solutions in El Paso, TX, as a Full-Time Customer Service Representative! We're offering paid training and a competitive hourly wage to launch your career in customer service. Our dynamic team thrives on problem-solving and building lasting client relationships. Enjoy benefits including health insurance, paid time off, and career advancement opportunities. No experience required – we provide comprehensive training to help you succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- Reliable transportation to our El Paso facility