Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support in a dynamic, inclusive environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of Oakland's most vibrant business districts. Our commitment to employee development ensures you'll thrive with ongoing training and mentorship.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to enhance customer loyalty
- Maintain detailed knowledge of product offerings and policies
- Meet/exceed monthly performance metrics (AHT, FCR, CSAT)
- Participate in bi-weekly team training sessions
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (degree preferred)
- Availability for rotating weekends and holidays