Job Description
Join our award-winning customer service team in Sacramento, CA! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele. As a key frontline representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed quality and productivity targets
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexible availability including evenings/weekends