Job Description
Join our award-winning customer support team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients in the Washington D.C. metro area. This full-time position offers immediate start and includes comprehensive benefits, career advancement opportunities, and a collaborative work environment. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to make a real impact!
Responsibilities
- Handle 50-60 inbound/outbound customer calls daily with exceptional professionalism
- Resolve complex billing, technical, and account inquiries using CRM systems
- Document all interactions accurately in Salesforce and maintain call quality standards
- Collaborate with technical teams to troubleshoot escalated issues
- Meet/exceed performance metrics including CSAT scores and first-call resolution
- Participate in ongoing training to master new products and processes
Qualifications
- 1+ years of customer service experience in high-volume contact center
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with ability to de-escalate tense situations
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (45+ WPM) and multitasking ability
- Passion for helping others and commitment to continuous improvement