Job Description
Join our award-winning customer service team as a Full-Time Customer Service Representative in Chicago! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. This role offers competitive pay, career advancement opportunities, and a supportive work environment. If you thrive in dynamic settings and want to make a difference, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and AHT
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- U.S. work authorization required