Job Description
Join our award-winning customer service team in Long Beach, Ohio! We're seeking passionate individuals to deliver exceptional support experiences. As a full-time Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. We offer competitive pay, comprehensive benefits, and a 401(k) match. Start your journey with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- U.S. work authorization required