Job Description
Join our award-winning team as a Customer Service Representative in sunny San Francisco! We're seeking passionate individuals to deliver exceptional customer experiences at our state-of-the-art downtown facility. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
Why Work With Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Modern workspace with free amenities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems
- Document interactions in Salesforce with 100% accuracy
- Collaborate with technical teams to troubleshoot complex problems
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years customer service experience in tech/retail
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Typing speed of 40+ WPM
- Spanish fluency a significant advantage