Job Description
Join our award-winning customer service team in Philadelphia as a Full-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences while receiving comprehensive paid training. Enjoy competitive compensation, health benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or transferable skills
- Strong communication and problem-solving abilities
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including weekends
- Philadelphia residency preferred (not required)
- Passion for helping others and positive attitude