Job Description
Join our award-winning team as a Customer Service Representative in Sacramento! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. Enjoy a collaborative environment, comprehensive training, and competitive benefits including health insurance and 401K matching. Hiring Event Details: October 15, 2023 at 10 AM - 2 PM at our Sacramento office. Bring your resume and enthusiasm!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining data integrity
- Collaborate with technical team to resolve complex issues
- Meet/exceed monthly performance metrics for call volume and resolution time
- Identify upsell opportunities and promote company services
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Basic computer literacy with 50+ WPM typing