Job Description
Join ClientFirst Solutions as a Customer Service Representative and launch your career in a dynamic, supportive environment! We're seeking passionate individuals to deliver exceptional customer experiences while receiving comprehensive paid training. Our Washington, IL team offers growth opportunities, competitive benefits, and a culture that values your success.
Why Join Us?
- Full-time position with consistent schedule
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work independently and in team settings
- Reliable internet connection for remote work options
- Positive attitude and customer-first mindset