Job Description
Join our dynamic team at Oakland Customer Solutions Inc. and become the voice of excellence! We're hosting an exclusive hiring event for motivated Customer Service Representatives to deliver exceptional support to our diverse clientele. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in Oakland's vibrant business district.
What You'll Love:
- Competitive hourly wage with performance bonuses
- Comprehensive health, dental, and vision benefits
- Professional development programs
- Modern, collaborative workspace in downtown Oakland
Be part of a company that values your growth and rewards your dedication!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using problem-solving techniques and CRM tools
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with cross-functional teams to enhance service quality
- Meet performance metrics including CSAT scores and resolution times
- Continuously update product knowledge to provide accurate information
- Participate in weekly training sessions to refine communication skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in a BPO or retail setting
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills in English
- Ability to multitask in a fast-paced environment
- Strong conflict resolution and de-escalation abilities
- Positive attitude with customer-first mindset
- Available to work flexible shifts including weekends